Settling in
Help with the tenancy itself: keys, utilities, benefits, furnishing the place, registering with a GP, and making a flat feel like somewhere you actually want to be.
Supported living is not a placement you are sent to. It is your own home, with the amount of support you need to keep it. There is also a plan for needing less of it over time.
Everyone we support holds their own tenancy. Support hours are agreed with the person and their funding team, and can range from a few visits a week to intensive daily support at the point of discharge. Those hours are reviewed openly, and they are meant to change.
We work in a trauma-informed way. That means we assume difficult behaviour is communication, we do not use shame or ultimatums, and we are careful about consistency. People see the same faces and hear the same promises kept.

Help with the tenancy itself: keys, utilities, benefits, furnishing the place, registering with a GP, and making a flat feel like somewhere you actually want to be.
Cooking, shopping, budgeting, laundry, appointments. We do things alongside people, gradually stepping back rather than doing it for them.
Support with medication routines, sleep, and early warning signs, alongside the person's own care plan and their community mental health team.
A written, agreed plan for what happens when things get harder. That means who is called, what helps, and what definitely does not help.
Volunteering, courses, employment, faith, family, hobbies. Recovery is measured in a life outside the flat, not just a stable one inside it.
As confidence grows, support hours reduce by agreement, ending with a planned move to fully independent living where that is the person's goal.
We do not provide hospital or nursing care, children's services, or care for older people with age-related needs. If someone needs that level of clinical care, we will say so early rather than accept a referral we cannot do well.
Discuss a referral